Refund policy

Returns and Refunds Policy

Last updated: June 11, 2026

This Returns and Refunds Policy ("Policy") applies to all purchases made from Decor Pro Studio LLC ("we," "us," "our," or "Decor Pro Studio") through decorprostudio.com and any related sales channels. It covers our digital products, including downloadable templates, forms, ebooks, planners, and software-as-a-service ("SaaS") subscriptions (collectively, the "Products"). By completing a purchase, you ("Customer," "you") agree to the terms below.

Nothing in this Policy limits or excludes any non-waivable statutory rights you may have under the consumer protection laws of your country of residence.


1. General Policy on Digital Products

Due to the nature of digital products, sales are generally final once the Product has been accessed, downloaded, or delivered, except where otherwise required by applicable consumer protection law (see Section 4 for consumers in the EU, EEA, and UK).

We do not provide refunds for:

  • change of mind or buyer's remorse;
  • accidental purchases;
  • failure to read the product description prior to purchase;
  • incompatibility with the customer's hardware, software, or device when minimum system requirements were disclosed before purchase;
  • any reason not expressly covered by this Policy or by applicable mandatory law.

Your satisfaction matters to us. If you are not happy with a Product, please contact us at support@eventdesign-pro.com before requesting a refund or initiating a dispute — most issues can be resolved quickly.


2. Discretionary Refunds

We may, at our reasonable discretion, grant refunds in cases such as:

  • Duplicate orders — the same Product purchased twice in a short timeframe by the same customer;
  • Verified technical issues preventing access or use of the Product that we are unable to resolve;
  • Products that materially differ from their description on our website.

To request a discretionary refund, email support@eventdesign-pro.com within 14 days of purchase with your order number and a description of the issue.


3. Faulty or Non-Conforming Digital Content

If a Product is faulty, corrupted, or does not match its description, you are entitled — at no additional cost — to a replacement, a fixed/updated file, or a refund, in accordance with applicable consumer protection laws (including the EU Digital Content Directive 2019/770 and equivalent national laws where applicable).

To submit a non-conformity claim, contact support@eventdesign-pro.com with:

  • your order number,
  • a description of the defect, and
  • supporting evidence (screenshots, error messages, etc.) where possible.


4. Consumers in the European Union, EEA, and United Kingdom

If you are a consumer (a natural person purchasing for purposes outside your trade, business, craft, or profession) residing in the European Union, the European Economic Area, or the United Kingdom, you have the additional rights set out in this section.

4.1 Right of Withdrawal (14 days)

Under Directive 2011/83/EU (and equivalent UK regulations), you have 14 calendar days from the conclusion of the contract to withdraw from the purchase without giving any reason.

To exercise this right, send an unambiguous statement to support@eventdesign-pro.com within the 14-day period, including:

  • your order number;
  • the email address used at checkout;
  • a clear statement that you wish to withdraw from the contract.

Upon valid withdrawal, you must cease all use of the Product and delete any downloaded copies and derivative files from your devices. We reserve the right to request written confirmation of such deletion before processing the refund.

We will refund all payments received from you no later than 14 days after the day on which we are informed of your decision to withdraw, using the same means of payment used for the original transaction.

4.2 Statutory Conformity Guarantee

Digital content and services supplied by us must conform to the contract. If they do not, you are entitled to remedies (bringing the Product into conformity, a proportionate price reduction, or contract termination with a refund) under the EU Digital Content Directive 2019/770, the EU Consumer Sales Directive, and equivalent national implementations.

4.3 Online Dispute Resolution

EU consumers may submit complaints through the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/. Our contact email for ODR purposes is support@eventdesign-pro.com


5. SaaS and Subscription Products

For SaaS subscriptions:

  • You may cancel at any time from your account dashboard or by emailing support@eventdesign-pro.com
  • Cancellation stops future billing. We do not refund the current billing period unless required by applicable law.
  • For monthly subscriptions, cancellation takes effect at the end of the current billing cycle; you retain access until that date.
  • For annual subscriptions, EU/UK consumers who validly exercise the right of withdrawal within 14 days (per Section 4.1) will receive a refund proportionate to the period of service actually used.
  • Free trials convert to paid subscriptions automatically unless cancelled before the trial ends.


6. Business Customers (B2B)

If you purchase Products in the course of your trade, business, craft, profession, or on behalf of an organization, you are not a "consumer" under EU, UK, or equivalent consumer protection laws, and the statutory rights described in Sections 3 and 4 (including the 14-day right of withdrawal) do not apply.

B2B purchases are final and non-refundable, except where granted at our discretion under Section 2 or where required by overriding mandatory law.


7. Customers in Other Jurisdictions

If you reside outside the EU, EEA, or UK, your local consumer protection laws may grant you additional rights that override this Policy where applicable (including but not limited to the Australian Consumer Law, US state consumer protection statutes, Canadian provincial laws, and similar regimes). Nothing in this Policy limits or excludes any rights you have under non-waivable law in your jurisdiction.


8. Chargebacks

If you have a concern with a purchase, please contact support@eventdesign-pro.com before initiating a chargeback with your payment provider. Most issues are resolved quickly and amicably.

Chargebacks filed without first contacting us, or chargebacks determined to be fraudulent, may result in account suspension, denial of future purchases, and recovery of associated costs (including any chargeback fees imposed on us).


9. How to Request a Refund

Email support@eventdesign-pro.com with:

  • your order number;
  • the email address used at checkout;
  • a description of the issue and the outcome you are seeking (refund, replacement, repair, etc.).

We typically respond to refund requests within 24-48 hours. Once a refund is approved, we initiate it immediately on our side. Depending on your bank or payment processor, the funds may take up to 10 business days to appear on your statement; this timing is outside our control.


10. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Changes apply to purchases made after the effective date of the revised Policy.


11. Contact

Event Design Pro c/o LIMAR Consulting LLC 
1207 Delaware Ave, #1305 Wilmington, Delaware 19806 United States

Email: support@eventdesign-pro.com